ITCB Services
We share the comments below not to boast, but to show level of care, effort and dedication we bring to our clients. ITCB’s cornerstone is trust. Going above and beyond is how we do business.
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“(ITCB’s) report had such a profound impact on the effectiveness of an organization moving forward.” This was the largest impact from a consultant’s report this client had seen in a 40 year career.
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Able to…“solve what seemed to be insurmountable challenges in a short period of time”
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ITCB was “always willing to do what we deemed best for our organization”
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“…delivering measurable results set them apart in the industry”
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The team was…“a powerhouse and was an incredible resource for our team”
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The results were…“beyond anything our board ever expected”
Our success is grounded in the belief that “None of Us is as Smart as All of Us” (Ken Blanchard & Phil Conduit). Our services work together seamlessly, grounded in a powerful blend of mindset, skill, experience, and gifting. We have worked for and with some of the best in the world in their respective industries, which is how we understand what it takes to get there. Experience and true wisdom can’t be gained in school or by reading the latest best-seller. It comes from time in the trenches, learning how to be the best.
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Here's a secret: Your Workplace Culture is your Greatest Long Term Strategic Advantage
Why? A great culture allows you to Attract, Retain, and Motivate the best. Investing in a great culture drives sustained success because the right mindset naturally permeates every level of the organization.
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Our CXO & People First consultative approach keeps the focus on your entire staff and customers, which is consistently deliver great results. Our processes are based and built on trust, which creates an environment that unleashes innovation, shares/solves problems, generates buy-in, and strengthens belief and trust in your organization.
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ITCB is flexible and adaptable, ready to do the heavy lifting while working alongside you. We lead with listening—truly listening—to hear your goals. When we understand your unique resources, we work together to help you determine a simple, doable plan to navigate where you want to go. Many of our clients consider us trusted friends, with a heart to serve people. We believe in win-win solutions that improve work life for everyone involved.
CXO (Chief Experience Officer) on Demand
Your Success Depends on Knowing your Team and Customers
To put it simply, your organization's future is based on your internal team and your external customers.
This is why ITCB takes a CXO approach to all our projects and services. Due to declining trust in the world, surveys, exit interviews, and face to face feedback, are not revealing the entirety of what is taking place. Full VOC (voice of customer) understanding is a difficult process that many companies do not have the staffing to accomplish or the training to do. A trusted third party allows people to share the truth, which shines a light on your blind spots, unlocking the door to success. Not fully knowing what your customers are thinking, or your team is feeling, is a roadblock to your future success.
Our CXO services range from a single project to a quarterly retainer for ongoing services. This gets the incredible benefits of a CXO without having to hire one full-time.
STRATEGIC PLANNING
Determining your Strategic Destination and the Roadmap to get there
Strategic planning is a bit like planning a trip. Organizations need to know 1) Where they are going and 2) How to get there. At ITCB, strategic planning includes determination of the Strategic Destination and the Roadmap. This is exactly how we help organizations find their own winning formula, and it works time after time.
Successful strategic planning doesn't result from leadership sitting in a room for a couple days doing a SWOT analysis. True strategy comes from gathering the right information from the right people and systematically evaluating both qualitative and quantitative data. At ITCB, we bring the "cream to the top” by utilizing a weighted priority system and data visualization methods which allow planning teams to simplify complex decisions and move forward with doable action steps.
ITCB can do the heavy lifting or guide you every step of the way. Utilizing our 360 x 360 CXO approach, ITCB develops a custom strategic planning process for your organization based on your goals. This may include data collection and analysis, strategy selection, weighted priorities, resource study/allocation, and strategic implementation including a change management and buy-in plan.
SPEAKING & TRAINING
Leaders & Managers are Key to Unlocking Greater Levels of Success
ITCB provides Training and Professional Development sessions and workshops that are truly unique with memorable stories that aren’t just entertaining, they result in change. ITCB has spent thousands of hours interviewing boards, presidents, leaders, managers, team members, customers and suppliers, in confidential one-on-one interactions. Because of the information shared (many times only with us), we have a different level of insight and understanding to craft educational sessions that really get at the heart of the goals of most organizations and teams.
ITCB’s athletic mindset sees problems as positive opportunities for improvement.
Our sessions and workshops aren’t just head knowledge—it’s practical, applicable and memorable. Many times, the reason that “training” does not move the needle on corporate success is because it lacks buy-in or is missing an application plan or strategy. In these times of workforce shortages, the quality and level of training you give your managers is a gamechanger for attracting, retaining, and motivating your team. ITCB training is real, personal, and grounded in thousands of hours of personal interactions and research. It’s not reading from a canned corporate slide deck. It’s not about fluff or entertainment, but driving success, generating engagement and genuine buy-in, and providing practical, actionable steps that move you and your organization to the next level.
Available formats include: Keynote, PD Training, or Application Workshop
EVALUATIONS or AUDITS
Eliminating Blind Spots While Determining & Perfecting Your Alignment
Every person, organization, department, leader, and organization have blind spots—areas we can’t see clearly on our own. These blind spots can lead to costly decisions and missed opportunities. If you are an owner, board member, executive or manager looking to improve organizational effectiveness, a thorough evaluation or audit can reveal what is working well and uncover obstacles slowing down your progress.
ITCB’s evaluation process is more thorough than most because we take the time to engage with a wider range of people across all levels of the organization. Our 360 X 360 approach allows us to uncover obstacles and solutions that others miss. When done correctly, the evaluation becomes a powerful catalyst to generate buy-in, restore hope and build momentum.
Our trust-building approach encourages honest conversations, empowering people to share what’s really going on. After all, you cannot solve a problem that you don’t know exists. We serve as a credible third part which can make it much easier to for an organization to accept change and move forward with clarity and confidence.
The best success roadmaps take you from where you are to where you want to be. An audit will pinpoint your current location, enabling you to plan the best path to reach your destination.
FACILITATION
Unlock The Attitude Efficiency & Genius of Your Team
Effective communication is the lifeblood of organizations, and meetings are the vehicle by which group communication most often takes place. ITCB serves as a safe, trusted, and unbiased facilitator for meetings, whether it’s an hour to days. We join forces with you to determine the goals you have and the obstacles you see. Often meetings involving several levels of staff can silence those in lower positions and overemphasize those in upper positions. Some are more passive; some dominate the conversation. Negativity can quickly take over and crush creativity and dialogue. ITCB has developed facilitation tools to create a safe space to equalize voices, share ideas, foster a positive, creative environment and, if needed, maintain confidentiality.
Our facilitation techniques will unlock the creativity, efficiency, and genius of your team. As a neutral third party and over 30 years of leading meetings at all levels and across different continents, ITCB has been trained in the processes of innovation/creativity, problem solving, root cause analysis, risk analysis, failure mode, and more.
What sets ITCB apart from others is our knowledge of the people side of meetings. Meetings are a necessary function, so why not embrace them as an opportunity to build culture, create buy-in, generate team bonding, build trust, and create hope? ITCB specializes in meetings of people with diverse levels and communication techniques, which mean that we can relate to different points of view, from team members who works in the factory to those in engineering, sales, and executives..
