The Better You Know Your Team & Customers, the Greater Your Potential
*Knowing raises your potential. Strategic action based on that knowledge is the key to results.
ITCB specializes in providing Chief Experience Officer (CXO) services on-demand. Trust is declining worldwide, and surveys, exit interviews, and face to face feedback do not entirely reflect reality. Full VOC (voice of customer) understanding is a difficult process that many companies do not have the staffing to accomplish or the training to do. A trusted third party allows people to share the truth which shines a light on blind spots, unlocking the door to success. Limited understanding of your customers' thoughts and motives is a roadblock to future success. Just as important, knowing the innerworkings and feelings of your internal teams and responding accordingly can unlock motivation and growth far beyond expectations.
Our CXO on-demand services have been life-changing for small and mid-sized organizations who don't yet have the resources to hire someone full-time. Services may range from a single project to a quarterly retainer for ongoing services.
Simply put, your organization's future is based on
your internal team and your external customers.
That's where ITCB can help.
Leroy Wade
NC-SARA Board
Interim Missouri Commissioner of Higher Education
"In summary, I would affirm my belief that ITCB Business Consulting is a quality organization that is committed to the improvement and ultimate success of its clients. Their collaborative approach and broad background and experience in organizational change and culture position them to effectively assist any organization looking for such consulting services."
Jade Paulseth
Dir of OEM Sales
CPS
"Kevin’s experience throughout his professional career shows through in everything he does. He can visualize trends, analyze data that he researched or obtained through thoughtful and respectful questioning. He listens to everyone involved to exceed the customers and business needs. I have seen his team approach solve what seemed to be insurmountable challenges in a short period of time while documenting the process and corrective action ensuring that improvements continue for years to come. He is a wonderful problem solver!"
Todd Steinwand
President & CEO
Bank of North Dakota
"Kevin was organized in his approach and excellent in gathering feedback. This was done in a manner that is different than we have had in the past by using a “bottom-up” approach. This included gathering feedback and concerns through focus groups of employees from all levels of the organization. Other areas of strength that Kevin brought to the process was his follow up after feedback was received and facilitating effective conversations with the strategic planning team as we developed our plan."
Chris Morgan
Strategic Business Development Mgr
GPM Inc
"Kevin's participation with upper management to develop market and product analysis led to successful personnel & company growth. Kevin has key analytic skills and his ability to understand our business, the customers needs and stage the sales process comes from his willingness to seek solutions with complexity."
Bob Spurlock
Northern Air Cargo
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Please let me know what CXO (Chief Experience Officer) or VOC (Voice Of Customer) area you are interested in and if you want me to call or email you back.